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Issues Paper

The Australian Consumer Law Review Issues Paper [PDF 966KB | DOC 3.3MB] was released on 31 March 2016. Submissions to the Issues Paper closed on 27 May 2016. More than 160 submissions were received in response to the Issues Paper, including submissions marked as confidential. The chart below shows the breakdown of submissions received by organisation type (as a percentage).

Submissions received by organisation type (as a percentage: Academic 6%; Company 12%; Consumer Advocacy Group 8%; Government 5%; Individual or Consumer 12%; Industry Representative Group 33%; Legal Practitioner 13%; Not for profit 9%; Other 3%

All non-confidential submissions are available below, listed alphabetically by stakeholder. The opinions expressed in the submissions are those of the authors and do not necessarily reflect the views of Consumer Affairs Australia and New Zealand or the ACL Review.

If you are having difficulty with accessing any of the submissions below please contact

Submissions received

Accord AustralasiaPDF 5MB
Advertising Standards BureauPDF 195KB
Airline Customer AdvocatePDF 608KB RTF 412KB
AllensPDF 530KB
Anonymous 4DOCX 24KB PDF 130KB
Anonymous 1PDF 55KB
Anonymous 2PDF 559KB
Anonymous 3PDF 909KB
Arnold Bloch LeiblerPDF 507KB
Australian and New Zealand Ombudsman AssociationPDF 813KB
Australian Association of National AdvertisersPDF 525KB
Australian Automotive Aftermarket AssociationPDF 1MB
Australian Automotive Dealer AssociationPDF 385KB
Australian Chamber of Commerce and IndustryPDF 379KB RTF 473KB
Australian Charities and Not-for-Profits CommissionPDF 165KB
Australian Communications and Media AuthorityPDF 557KB
Australian Communications Consumer Action NetworkPDF 873KB
Australian Finance ConferencePDF 315KB
Australian Food and Grocery CouncilPDF 319KB
Australian Furniture Removers AssociationPDF 292KB
Australian Industry GroupPDF 576KB
Australian Institute of ArchitectsPDF 240KB RTF 1007KB
Australian Institute of Company DirectorsPDF 1MB
Australian Newsagents' FederationPDF 573KB
Australian Retailers AssociationPDF 381KB RTF 2MB
Australian Small Business and Family Enterprise OmbudsmanPDF 94KB
Australian Tattooists GuildPDF 702KB RTF 8MB
Australian Toy AssociationPDF 743KB RTF 307KB
Baker & McKenziePDF 445KB
Bebbington, BrucePDF 190KB RTF 53KB
Blums, AndrisPDF 140KB RTF 35KB
Bonwick, MontePDF 42KB
Business Council of AustraliaPDF 453KB
Cancer Council QueenslandPDF 125KB
Caravan Camping & Touring Industry & Manufactured Housing Industry Association of NSWPDF 281KB
Caravan Industry Association of AustraliaPDF 1MB
Chalmers, AlanPDF 8MB
Chartered Accountants Australia and New ZealandPDF 150KB
Clarke, Philip HPDF 597KB RTF 307KB
Commercial and Property Law Research Centre, QUTPDF 484KB
Commercial Vehicle Industry Association of AustraliaPDF 269KB RTF 56KB
Communications AlliancePDF 569KB
Community Council for AustraliaPDF 890KB RTF 2MB
Consult AustraliaPDF 663KB
Consumer Action Law CentrePDF 951KB
Consumer Credit Legal Service WAPDF 826KB RTF 1MB
Consumer Electronics Suppliers AssociationPDF 292KB RTF 519KB
Consumers' Federation of AustraliaPDF 416KB
CPA AustraliaPDF 203KB
Customer Owned Banking AssociationPDF 188KB
Daly, Angela and Scardamaglia, AmandaPDF 281KB RTF 123KB
Direct Selling AustraliaPDF 306KB
eBayPDF 511KB
Energy and Water Ombudsman NSWPDF 453KB
Energy and Water Ombudsman VictoriaPDF 1MB
EnergyAustraliaPDF 328KB
Engineers AustraliaPDF 817KB RTF 14MB
Ethnic Communities Council of NSWPDF 307KB
Federal Chamber of Automotive IndustriesPDF 641KB
Financial Counselling AustraliaPDF 1MB
Financial Rights Legal CentrePDF 223KB
Fundraising Institute of AustraliaPDF 439KB
Goulburn Valley Community Legal Centre & Loddon Campaspe Community Legal CentrePDF 241KB
Governance Institute of AustraliaPDF 177KB
GrouponPDF 699KB
Guenther, C and Lyons, M JPDF 125KB
Housing Industry AssociationPDF 342KB
Howlett, GwendolynPDF 131KB RTF 87KB
Industry Super AustraliaPDF 546KB
Insurance Australia GroupPDF 4MB
Insurance Council of AustraliaPDF 161KB
Interactive Games and Entertainment AssociationPDF 816KB
Justice Connect Not-for-profit LawPDF 590KB
Justice Connect Referral ServicePDF 228KB
Law Council of AustraliaPDF 1MB
Law Council of Australia Legal Practice SectionPDF 218KB
Law Institute VictoriaPDF 2MB
Law Society of NSWPDF 2MB
Law Society of Western AustraliaPDF 248KB
Legal Aid NSWPDF 810KB
Legal Aid QueenslandPDF 211KB
Legal Services Commission of SAPDF 4MB
Leigh, TracyPDF 121KB
Lemon Laws 4 AusPDF 1MB
Lewins, KatePDF 205KB
Lewis, RodneyPDF 677KB
Master Electricians AustraliaPDF 278KB
Melbourne Social Equity InstitutePDF 351KB
Melbourne University - Associate Professor Jeannie Paterson & Professor Elise BantPDF 539KB
MGA Independent RetailersPDF 131KB
Middleton, ThomasPDF 478KB RTF 283KB
MinterEllisonPDF 471KB
Motor Trade Association of SAPDF 682KB
Motor Trade Association of WAPDF 6MB
Motor Traders Association of NSWPDF 1MB
Motor Trades Association of AustraliaPDF 2MB
Motor Trades Association of QueenslandPDF 480KB
Norton GledhillPDF 231KB RTF 856KB
Nottage, LukePDF 460KB RTF 247KB
NSW Business ChamberPDF 450KB
NSW Small Business CommissionerPDF 668KB
Obesity Policy CoalitionPDF 276KB
Office of Multicultural Interests WAPDF 243KB RTF 85KB
Petre, ClarePDF 98KB
Product Safety SolutionsPDF 238KB
Prolegis LawyersPDF 249KB
Public Fundraising Regulatory AssociationPDF 752KB
Public Transport Ombudsman VictoriaPDF 515KB
Queensland Consumers AssociationPDF 411KB RTF 2MB
Queensland Law SocietyPDF 478KB RTF 468KB
Ramsay, DuncanPDF 133KB RTF 32KB
Real Estate Institute of New South WalesPDF 388KB
Red Energy and Lumo EnergyPDF 315KB
Redfern Legal CentrePDF 384KB
Retail CouncilPDF 558KB
Robertson, JamesPDF 136KB RTF 34KB
Robinson, Dr Dorothy LPDF 458KB RTF 111KB
Rodan + FieldsPDF 276KB RTF 1MB
Sales AssuredPDF 612KB RTF 4MB
Seddon, NickPDF 257KB RTF 114KB
Senior Rights ServicePDF 712KB RTF 395KB
Shopping Centre Council of AustraliaPDF 672KB RTF 7MB
Sise, PeterPDF 340KB RTF 348KB
Slater + Gordon LawyersPDF 417KB
Small Business Commissioner SAPDF 5MB
Small Business Development CorporationPDF 733KB
Smith, NeilPDF 474KB
South Australian Independent RetailersPDF 529KB
South Australian Independent Retailers - Attachment APDF 4MB
South Australian Independent Retailers - Attachment BPDF 643KB
Spier, HankPDF 549KB
Standards AustraliaPDF 659KB
Strata Community Australia QueenslandPDF 589KB
SuncorpPDF 281KB
Telecommunications Industry OmbudsmanPDF 740KB
Tony Davis & AssociatesPDF 243KB
Uber AustraliaPDF 419KB
Uber Australia - Attachment APDF 869KB
Unit Owners Association of Queensland IncorporatedPDF 759KB RTF 3MB
Victorian Automobile Chamber of CommercePDF 564KB
Victorian Caravan Parks AssociationPDF 501KB
Victorian Small Business CommissionerPDF 1MB
WEstjustice Western Community Legal CentrePDF 1MB
Wood, AshtonPDF 3MB
WorldVenturesPDF 402KB
Wright, DavidRTF 123KB PDF 270KB